COVID-19 Information and Updates

May 24th, 2021

It has been a while since we last provided an updated message and as we approach the summer
months it seems a very good time.

New Hampshire has had an increasing percentage of the population who have either been fully vaccinated or received at least their first dose. The COVID positive test rates are also down significantly. At the time of this message Universal Precautions of mask wearing, social distancing, & hand sanitizing continue to be highly recommended. The Community Crossroads office has been open to employees throughout the pandemic with fiscal, senior leadership, administrative, & support employees at the office daily throughout the pandemic. The remainder of employees have been working remotely. While the dedicated professionals of Community Crossroads have proven that remote operations have made it possible to effectively support the individuals and families we
serve, we are anxious to meet and work in person.

Over the summer months we will be phasing back to in office operations for all employees. As with many businesses in today’s Pandemic environment , partial remote work for some employees will likely continue. Over the summer months you can expect to see Service Coordinators begin to resume in person visits to community residences, day services, enhanced family care providers, and with families. All Community Crossroads Staff will be required to continue to adhere to NH DHHS Public Health recommendations of Universal Precautions which include:

• Mask wearing
• Social distancing for the safety of everyone
• Proper hand hygiene

At this time, our office will remain closed to outside visitors. We hope that NH will continue to see an increase in vaccinations rates and a decrease in infection, hospitalizations and positive test rates. As this happens, we will continue to reevaluate our office operations.

On behalf of all the staff at Community Crossroads, we hope you all enjoy the glorious and safe summer in New Hampshire.

Division Of Medicaid Services direction regarding the 90-day supply of maintenance medication and the early refill override for COVID-19

90-Day Medications:

  • All three MCOs and Medicaid fee-for-service allow members to receive a 90-day supply of maintenance medications through their local pharmacies.

Early Refills of Up to a 30-Day Supply of Medications During the COVID-19 Emergency:

  • There are limitations on how early members will be allowed to refill controlled substance prescriptions due to the high risk of overdose in New Hampshire. Requests for early refills received by the PBMs for controlled substances (Schedules II-IV) for reason of COVID-19 are referred to the health plan’s Pharmacy Unit as applicable.Medicaid fee-for-service (FFS) and the three MCOs are allowing an early refill override during the COVID-19 Emergency to allow members to obtain up to a 30-day supply of medications.
  • Early refills are not automatic. The NH Medicaid process for requesting an early refill requires the pharmacy to call the Pharmacy Benefit Manager (PBM) to request an override of the early refill denial. The member will need to request the pharmacy to provide an early refill due to COVID-19. The pharmacy will then call the PBM to obtain the refill override.

For further information:

Contact Numbers for Members
Health Plan Phone Number
AmeriHealth Caritas New Hampshire 833-704-1177
NH Healthy Families 866-769-3085
Well Sense Health Plan 877-957-1300
Medicaid Fee-for-Service 866-664-4506
Contact Numbers for Pharmacies  
Health Plan Pharmacy Benefit Manager (PBM) Phone Number
AmeriHealth Caritas New Hampshire PerformRx 888-765-6394
NH Healthy Families CVS Pharmacy Help Desk 888-613-7051
Well Sense Health Plan EnvisionRx Pharmacy Help Desk 800-361-4542
Medicaid Fee-for-Service Magellan RX Management 866-664-4511


Medicaid Managed Care Organization Information COVID-19

Below you will find websites that members can access for MCO-specific COVID-19 information.

211 NH has been mobilized to handle all COVID-19 related calls from New Hampshire residents.
All residents with questions or concerns surrounding the COVID-19 outbreak can call 2-1-1.